Support

Last updated: 14 August 2026

Thinline has no accounts and no in-app chat. Email is the way to reach us.

Support: josipmiljak@proton.me
Postal address: OPERATOR_LEGAL_NAME
Enkeltmandsvirksomhed, Denmark
OPERATOR_ADDRESS

Restore purchases

Your purchase is attached to your App Store or Google Play account, not to a Thinline account. After a reinstall or on another device, use Restore purchases on the paid access screen. The device needs a network connection so RevenueCat can confirm the store purchase.

If you delete and reinstall while offline, paid access may not return until the device is online and restores purchase status. Ending a store trial or subscription does not remove Restore, Export, or Delete.

Subscriptions renew until you cancel them in your Apple or Google account settings. We cannot cancel a store subscription for you.

Backup and data loss

Everything you write stays on your phone. We hold no copy. If you lose the phone, break it, or delete the app without a backup, the data is gone.

• In Settings → Backup, save an archive and keep it somewhere you control. You can seal it with a passphrase; if you lose that passphrase, the archive cannot be opened.
• Your phone's iCloud or Android backup also includes Thinline data when those backups are enabled.
• Restoring an archive replaces everything currently on the device. It is not a merge and cannot be undone.

Export and delete-all remain available from the paid access utility surface without a subscription or a time limit.

Emergencies

Thinline is a private self-reflection tool. It is not medical care, counseling, crisis support, or pastoral authority. If you or someone else may be in immediate danger, contact local emergency services or a qualified crisis service. Do not use the support mailbox for an emergency.

Privacy and terms

See the privacy policy and terms of use.